BEFORE CONTACTING CUSTOMER SUPPORT
Before contacting Customer Support, perform the following steps or procedures.
Checks With the Power Off
Ensure that the power to the unit is off.
Check for visible damage to the unit, cables, and connectors.
Ensure that all unit connectors are installed correctly and fastened tightly.
Check to determine whether any system-related circuit breakers have been tripped.
Verify that the input power to the unit meets specifications.
Ensure ground connections are adequate and secure.
Checks With the Power On
Check the unit’s input and remote power connections to ensure the proper power is being supplied to the unit.